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FAQs

Why does my currency revert back to US dollars at checkout?

For technical reasons, Gearner processes all orders in US dollars. While the content of your cart might be displayed in the currency of your choice, the checkout will use USD at the most current exchange rate. Please keep this in mind when you select EUR, GBP, CAD or AUD.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Asia, Central America, South America 15-30 Business days

*This doesn’t include our 2-5 day processing time

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please keep this in mind when receiving deliveries.

Can I track my order?

Yes, you can! After processing your order you will receive a tracking number from us. Click this link to track the status of your order.

How can I return my item?

If you are not 100% satisfied with your purchase, return your products to us for a full refund or exchange it for another product of equal value.

You can return any item for a refund or exchange, within 60 days from the purchase date.

  • After receiving the consumer's return application, we will give feedback to the customer within 1-2 business days.
  • Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
  • Upon receiving the return product in the above condition, we will refund you within 1-2 business days. Credit card refund usually takes 7-10 business days to arrive.
  • Please note that you'll be responsible for the cost of returning any items.